Introduction
Accurate Labelling Solutions Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we collect, use, disclose, store and protect your personal information, including information collected through our website and related online services.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information about the Act, see www.privacy.org.nz.
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
This policy was last updated on 9 February 2026.
Who we collect your personal information from
We collect personal information about you from:
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You, when you provide that personal information to us, including via our website, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products.
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Third parties where you have authorised this or where the information is publicly available.
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Automated technologies used on our website, including security and analytics tools.
If possible, we will collect personal information directly from you.
Website Analytics and Security
Google Analytics
We use analytics services to understand how visitors use our website and to improve our services. These services may collect information such as:
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IP address
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Browser type
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Device information
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Pages visited and time spent on the site
This information is used for statistical and analytical purposes and does not allow us to personally identify individual users.
Google reCAPTCHA (Spam and Abuse Protection)
We use Google reCAPTCHA on our website to protect our website, forms and services from spam, automated abuse and fraudulent activity.
reCAPTCHA analyses interactions on our website to determine whether a user is human. In doing so, it may collect personal and technical information including:
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IP address
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Browser and device information
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User interaction data (such as mouse movements and time spent on a page)
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Cookies
We use reCAPTCHA for the legitimate purpose of protecting our website, systems, and users from malicious automated activity.
Google provides reCAPTCHA as a service provider and processes this information on our behalf as a data processor. We remain responsible for ensuring that the collection and use of personal information through reCAPTCHA complies with the New Zealand Privacy Act 2020.
We do not receive access to the behavioural data collected by reCAPTCHA. We only receive the verification result necessary to protect our website.
How we use your personal information
We will use your personal information:
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To verify your identity
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To provide services and products to you
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To market our services and products to you, including contacting you electronically (e.g. by text or email) where permitted by law
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To improve the services and products that we provide
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To undertake credit checks (if necessary)
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To bill you and collect money owed to us, including processing credit card transactions
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To respond to communications from you, including complaints
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To conduct research and statistical analysis (on an anonymised basis)
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To protect and/or enforce our legal rights and interests
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To detect and prevent fraud, spam, security threats, or other misuse of our website
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For any other purpose authorised by you or the Act
Disclosing your personal information
We may disclose your personal information to:
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Another company within our group
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Any business that supports our services and products, including hosting providers, IT service providers, security providers, analytics providers, and data centres
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A credit reference agency for the purpose of credit checking
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Other third parties (for anonymised statistical information)
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A person who can require us to supply your personal information (e.g. a regulatory authority)
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Any other person authorised by the Act or another law
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Any other person authorised by you
Some service providers (including cloud hosting, analytics, or security providers) may be located outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected in a manner consistent with the Privacy Act 2026.
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised access, misuse, disclosure, alteration, or destruction.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to:
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Request access to the personal information we hold about you
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Request correction of your personal information
Before we provide access or make corrections, we may require evidence to confirm your identity.
If you wish to exercise either of these rights, please email us at [email protected], providing details of your request.
We may charge reasonable costs for providing copies of your personal information where permitted by law.
Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, that site will have its own privacy policy. We recommend reviewing that policy before providing personal information.
Cookies
We use cookies (an alphanumeric identifier transferred to your device) to monitor your use of the website and improve functionality and security.
You may disable cookies through your browser settings, although this may limit some website features.
Contacting us
If you have any questions about this privacy policy, our privacy practices, or would like to request access to or correction of your personal information, please contact us at: